GENERAL TERMS AND CONDITIONS FOR USE OF THE REBENEFIT PLATFORM

These General Terms and Conditions (the “General Terms”) constitute a general agreement and fully govern the terms and conditions for the provision and use of the ReBenefit online platform and mobile application (the “Platform”), provided by “REBENEFIT” Ltd., UIC 206162139, with its registered seat and management address in Sofia (“REBENEFIT”).

The General Terms are publicly available, apply to all REBENEFIT clients, and form an integral part of every service agreement concluded between REBENEFIT and the respective client (the “Service Agreement”).

I. DEFINITIONS

  1. “Platform” – the ReBenefit software platform accessible via web interface and mobile application.
  2. “Client” – a legal entity or other organization that has entered into a Service Agreement with REBENEFIT.
  3. “User” – an employee, associate, external consultant, or any other individual to whom the Client, at its discretion, has granted the right to use the Platform and the services provided through it.
  4. “Benefits” – services, products, or rights provided through the Platform by independent third parties.
  5. “Fees” – all amounts payable by the Client pursuant to the Service Agreement and any annexes thereto.

II. SUBJECT MATTER AND SCOPE OF SERVICES

  1. REBENEFIT grants the Client access to and the right to use the Platform as a B2B software solution for the management and administration of corporate benefits.
  2. REBENEFIT is not a provider of Benefits and is not a party to any legal relationship between Users and the respective Benefit providers.

III. ACCESS, ADMINISTRATION, AND CLIENT OBLIGATIONS

  1. The Client administers access to the Platform and designates the Users.
  2. The Client bears full responsibility for the actions and omissions of its Users.
  3. The Client undertakes to provide REBENEFIT with all complete, accurate, and up-to-date information, data, and access necessary for the provision of the services and the full use of the Platform’s functionalities. Failure to provide such information, delays, or inaccuracies shall release REBENEFIT from any liability for non-performance or improper performance.

IV. FEES, PAYMENT TERMS, AND PENALTY INTEREST

  1. The Client shall pay the Fees in accordance with the Service Agreement.
  2. In the event the Client fails to pay any amount due within the agreed term, REBENEFIT shall be entitled to suspend the provision of services and access to the Platform until full payment of all outstanding amounts is received.
  3. In case of payment delay between 1 and 25 calendar days, REBENEFIT shall charge a penalty interest of 1% on the outstanding invoice amount. Upon commencement of each subsequent month of delay, an additional penalty interest of 1% shall be charged for the respective month. Accrued interest shall be included in the following monthly invoice.
  4. Where the Client requests REBENEFIT to perform actions within the Platform that may be independently performed by the Client’s administrator, REBENEFIT shall be entitled to charge for the time spent at the hourly administrative services rate specified in the pricing annex to the Agreement.
  5. Where certain Benefits require payment of a fee that by its nature is intended to be paid personally by a User, such payment shall be made by the Client to REBENEFIT as part of the Fees under the Service Agreement. The relationship between the Client and its designated Users shall be governed by their respective agreements and shall not affect the obligation to pay the Fees to REBENEFIT.

V. ADDITIONAL AND PROMOTIONAL SERVICES

REBENEFIT may, at its sole discretion, provide additional or promotional services and/or access to other platforms and products, including but not limited to ReClub, ReSport, and others, without creating any right to permanence or expectation of continued availability.

VI. THIRD-PARTY BENEFIT PROVIDERS

  1. Benefits available through the Platform are provided by independent third-party providers.
  2. REBENEFIT shall not be liable for the quality, availability, manner, or results of such Benefits.
  3. By allowing their visualization and use by Users, the Client accepts the general terms, rules, and requirements of the respective Benefit providers.

VII. RIGHT TO INFORM

REBENEFIT shall have the right to inform the Client and Users about new services, functionalities, products, partner offers, and promotional campaigns via electronic means, including email, internal Platform notifications, and other legally permitted channels.

VIII. PERSONAL DATA

  1. Each party acts as an independent data controller within the meaning of Regulation (EU) 2016/679.
  2. The Client is responsible for the lawful provision of Users’ personal data.
  3. REBENEFIT processes personal data solely for the purpose of providing the services and in compliance with applicable legislation.

IX. LIMITATION OF LIABILITY

  1. REBENEFIT shall not be liable for any damages, including but not limited to loss of profits, loss of data, reputational damage, third-party claims, or indirect or consequential damages.
  2. REBENEFIT shall not be liable for damages that are not a direct and immediate result of culpable non-performance.
  3. REBENEFIT’s total liability, if engaged, shall be limited to the amount of fees paid by the Client during the preceding 12 months.

X. AMENDMENTS TO THE GENERAL TERMS

REBENEFIT reserves the right to unilaterally amend these General Terms. Amendments shall enter into force as of the date of their publication on www.rebenefit.com.

XI. GOVERNING LAW AND JURISDICTION

These General Terms shall be governed by Bulgarian law. All disputes shall be resolved by the competent Bulgarian court.

XII. REFERENCES AND MARKETING

The Client grants REBENEFIT the right to use, free of charge, its company name, logo, and brief non-confidential information regarding its use of the Platform for marketing, advertising, reference purposes, including participation in tenders and competitive procedures.

XIII. INDEMNIFICATION

The Client undertakes to indemnify REBENEFIT for all costs, damages, penalties, and property claims, including those imposed by competent state authorities or asserted by third parties, arising from contractual non-performance, unlawful acts, or omissions by the Client or its Users.

XIV. CONFIDENTIALITY

  1. “Confidential Information” means any information disclosed by one Party to the other in connection with the Agreement and/or the use of the Platform, including commercial, financial, technical information, know-how, pricing, terms, supplier data, and other non-public information.
  2. The Receiving Party shall use Confidential Information solely for the purposes of performing the Agreement, shall not disclose it to third parties except where necessary and subject to confidentiality obligations, and shall protect it with at least the same degree of care as it uses for its own confidential information.
  3. The confidentiality obligation shall not apply to information that is publicly available through no fault of the Receiving Party, was known prior to disclosure, or must be disclosed by law.
  4. The confidentiality obligation shall remain valid for a period of one (1) year following termination of the Agreement.

XV. DATA PROTECTION

  1. The Parties undertake to comply with Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian legislation.
  2. The Client warrants the lawful collection and provision of Users’ personal data and confirms that it has fulfilled its information obligations.
  3. REBENEFIT processes personal data solely for the purpose of providing the services, implements appropriate technical and organizational security measures, restricts data access to authorized personnel, and maintains records of processing activities.
  4. In the event of a personal data breach, REBENEFIT shall notify the Client without undue delay.
  5. Upon termination of the Agreement, personal data shall be deleted or returned in accordance with applicable legislation.

XVI. OUT-OF-COURT DISPUTE RESOLUTION

The Parties undertake to make reasonable efforts to resolve disputes amicably and in good faith through negotiations within 30 (thirty) days prior to referring the matter to the competent court.

XVII. REBENEFIT BENEFITS AND DIRECT BENEFITS

  1. “REBENEFIT Benefits” are benefits provided through the Platform by REBENEFIT’s partners.
  2. “Direct Benefits” are benefits under direct agreements between the Client and suppliers, administered through the Platform.
  3. In relation to Direct Benefits, REBENEFIT may act as a technical intermediary in the administration of payments without assuming responsibility for the quality or performance of the respective service.

XVIII. ADDITION OF PROVIDERS AND ACCESS MANAGEMENT

  1. REBENEFIT reserves the right, at its sole discretion, to add new providers, services, functionalities, and types of Benefits to the Platform, as well as to update or remove existing ones, in compliance with applicable legislation.
  2. Through its designated administrator account, the Client may activate, deactivate, restrict, or modify access of its Users to specific Benefits, providers, or functionalities available on the Platform.
  3. Restricting or suspending access to specific Benefits shall not affect already incurred payment obligations or other financial commitments of the Client under the Service Agreement and these General Terms.
  4. REBENEFIT shall not be liable for the Client’s decisions regarding the activation or deactivation of specific Benefits or providers for its Users.